Tuesday, March 25, 2008

Microsoft Office Communicator License Expired

I think some of you might encounter this pop-up error “Microsoft Office Communicator 2007 cannot start. The product license may be expired because you are using a pre-release or evaluation copy of the program, or the product key information may have been modified in your Windows registry. Please run Setup to uninstall and then reinstall Communicator.”
This error means the Microsoft Office Communicator has expire or caused by the package install method. You may require to reinstall with the Office communicator again. Get the CD from your MSFT Select CD pack or from you Microsoft Reseller or you may download from MSDN.

Some deployment applications use transforms with the MSI that have included the ProductID property. This ProductID value is set to "none" in the registry key below. This will then trigger the timer for evaluation. Once the timer expired the message will be received. There is no indication to the program that it is running in evaluation mode.
HKLM\SOFTWARE\Microsoft\Communicator\1.0\Registration\ProductID
There are 3 options to resolve this issue:
Option 1: Repair the MST (transform) by removing the ProductID property. Then delete the ProductID value in the registry and let the MSI self-heal.
Option 2: Re-push Communicator with the corrected transform & product key. This should run a repair and will replace the bad ProductID in the registry.
Option 3: Push an uninstall package; then the corrected installation package for Communicator

16 comments:

Jens Bodal said...

I've tried everything and still not able to get OCC working.

Sub-Zero99 said...

I got this error on my XP users , unfortunately , the fix didn't help much , but I found a way to bypass it by doing the follow :

First , Uninstall communicator client 2007

Second , Install Lync client 2010

Third , Uninstall Lync client 2010

Fourth , Reinstall communicator client 2007

Note , that XP must be SP3

Clark Kenneth said...

nice Sub-Zero99, it works..

Simglow said...

Awesome. It worked for me as well.

sanju said...

Thanks Sub-Zero99 !! It worked for me as well..Thanks for the help..o)

Muhammad Fadzli said...

Thanks Sub-Zero99. It works! Thumbs up for your method :)

valiantvimal said...

Thanks Sub-Zero!!..It worked for me too..

valiantvimal said...

forgot to mention ..mine is Windows Vistaa..this worked well..

sudhanshu singh said...

Mine is windows 7 and it worked like charm :) simple steps and get it going..thanks :)

WK Lee said...

My version of windows 7 work fine too. Thanks a ton...

Daniel Pinter said...

thanks sub-zero99, it works for me too on win7

Manish Parmar said...

It works for me on Win7. Thanks a lot.

paulitahuerta said...

Hi ... This solution doesnt work for me on Win7. :( any other idea? thanks

SUSMIT said...
This comment has been removed by the author.
sauravmay das said...

thanks...it is working..

mtbinabruzzo said...

thank you very much!